FAQ
59 articles
- What should I do if the status shows “Damaged”?
- Can PAdES be enabled by default?
- Can signers attach files to the documents I send them?
- How should I proceed if IP restriction is in place?
- Can I add files when using a template?
- Is there a limit to the size of the files I can upload?
- Can I archive documents?
- What happens when the Documents Sent per Month limit is reached?
- Can I view documents of members excluded from a group?
- Can signature requests from SMS be sent overseas?
- How long is the "View Document" URL in the signature completion email valid?
- Values entered during the signing process are not being displayed (or being resized) on the completion screen.
- How to resend the signature request email
- What is an "access code"?
- What is a "tag"?
- Why aren't my documents rendering on some pages?
- What are your security measures?
- How do I validate a PDF Advanced E-Signature (PAdES)?
- Can I sign a document using my smartphone?
- Does a signer need to create a SignTime account to sign a document?
- Are there ways to send signatures requests other than by email?
- Can I upload multiple documents as one document?
- Can I send documents other than contracts?
- Can SignTime be integrated with other systems (ex. CRM systems)?
- What languages do you support?
- What browsers do you support?
- Do you have a timestamp feature?
- Can I use my company stamp as a Hanko (seal impression)?
- Can I share my templates with other members in my group?
- What happens to my documents/templates if I change from a free plan to a paid plan?
- How do I delete a document sent as a test?
- Can I restore a document I deleted by mistake?
- Is it possible to use separate groups for each department?
- What team member roles available?
- How do I delete my account?
- Can I create an account using a mailing list address?
- How do I change my account email address?
- Can I send a signature request in a language other than English?
- What is SignTime?
- Can I add multiple users to a single group?
- How quickly can I get started?
- When does my contract get renewed?
- How do I subscribe to a plan?
- Can I issue a receipt with the recipient name being a company name instead of an email address?
- What kind of plans do you offer?
- What types of support do you offer?
- Do you offer a free trial?
- What is the difference between the free plan and the paid plans?
- When do I need to contact you by to cancel my subscription?
- I have finished sending 10 documents using the free plan. If I don't upgrade to a paid plan, what will happen to my documents?
- If I cancel my subscription mid-contract, do I get a refund?
- What does the number of users available per plan mean?
- Is it possible to send more documents than the number of free transmittals for the current month?
- Does my contract renew automatically?
- What is the duration of validity of a TimeStamp on ScanTime?
- Are electronic contracts legal?
- Is there a difference in legal validity depending on the signature method?
- What is the duration of validity of a document with PDF Advanced E-Signature (PAdES)?
- Do I need to pay a stamp tax on electronic contracts?