The IP Address Restriction feature is a security function that blocks access from IP addresses other than those explicitly allowed, helping prevent unauthorized access to SignTime.
For example, by registering your office IP address, you can prevent unauthorized access from outside your company or third parties, making your usage more secure.
*This feature is available for customers on the Prime Plan or higher.
*Only Group Owners can configure IP address restrictions.
How to set up a new IP address restriction
1.Team → Settings page.
2.In the Whitelisted IPs section, click the Add button.
3.Enter the IP Address and Notes, then click Save.
Reference: If access is attempted from an IP address not registered, the following screen will be displayed, and access will be blocked.For more details, please seeHow should I proceed if IP restriction is in place?
How to delete an IP address restriction
Click Edit next to the target IP address.
Click Delete, then click Confirm again.
How to add an IP address restriction
On the IP Restriction settings screen, click the Add button.
Enter the new IP address to allow, then click Save.
How to apply parent group IP restrictions to child groups
If you are using multiple groups, you can enable Apply IP Whitelist settings to my suborganizations on the group settings page. This will apply the parent group's IP restrictions to all child groups.
If an IP address is set incorrectly
If a group owner sets an incorrect IP address, they may also be unable to log in and cannot correct the IP settings.
In this case, please contact SignTime Support at support@signtime.com.