Two-factor authentication is a security measure that uses advanced authentication to confirm the identity of a signer before the signer completes the signature process. The document sender may require two-factor authentication for documents they are awaiting signatures for.
SignTime does not require signers to have a SignTime account when signing most documents, but if two-factor authentication is required by the sender, the signer must create/login to their account to continue the signature process.
*If a signature with two-factor authentication is required, the following text will appear in the signature request e-mail.
Preparation
SignTime's "Two-Factor Authentication" requires the following smartphone application.
For signers without a SignTime account
Signers must first register for a SignTime account and then activate "Two-Factor Authentication" on their account page.
1. Account Registration
Click on “View＆Sign” in the signature request email, and fill in the required fields to create a SignTime account.
An activation email will be sent to your email.
Click “Click here to activate your account!” in the account activation email to complete your account registration.
2. Enable Two-Factor Authentication
You will be redirected to your account page where "Two-Factor Authentication" can be enabled.
3. Enter login password
Enter your user account password to continue.
4. Launch Google Authenticator (authentication app)
Launch Google Authenticator (authentication app) and scan QR code displayed on SignTime to start setup.
5. Enter the verification code
Enter the 6-digit authentication code displayed in Google Authenticator in the “Verification codeVerification code” field of SignTime. Click the “Submit” button to complete authentication.
*If an access code has been set by the sender, the access code entry page will appear after the 6-digit authentication code is entered. Please enter the access code prepared by the sender of the document to continue with the signature process.
For signers with a SignTime account
1. If "Two-Factor Authentication" for user account is disabled
Click “View＆Sign” in the signature request email to be redirected to the SignTime account page. Enable "Two-Factor Authentication" to continue the signature process.
2. If "Two-Factor Authentication" for user account is enabled
Click “View＆Sign” in the signature request email and enter the 6-digit authentication code displayed in Google Authenticator to continue the signature process.
*With the above settings, two-factor authentication will be required when logging into SignTime from now on.
If you wish to disable two-factor authentication for regular logins, please follow the steps below after completing the signature.
Disabling Two-Factor Authentication
Once Two-Factor Authentication is enabled, you will be asked to log in using Two-Factor Authentication when logging in to SignTime. If you no longer need to log in with Two-Factor Authentication, you can disable it again by following the steps below.