For Signers : How to Sign Documents with Two-Factor Authentication Required – SignTime ヘルプセンター

Two-factor authentication is a security measure that uses advanced authentication to confirm the identity of a signer before the signer completes the signature process. The document sender may require two-factor authentication for documents they are awaiting signatures for.

SignTime does not require signers to have a SignTime account when signing most documents, but if two-factor authentication is required by the sender, the signer must create/login to their account to continue the signature process.

Preparation
If you do not have a SignTime account
If you have a SignTime account
Disabling Two-Factor Authentication

*If a signature with two-factor authentication is required, the following text will appear in the signature request e-mail.

Preparation

　SignTime's "Two-Factor Authentication" requires the following smartphone application.

For signers without a SignTime account

　Signers must first register for a SignTime account and then activate "Two-Factor Authentication" on their account page.

1. Account Registration

　Click on “View＆Sign” in the signature request email, and fill in the required fields to create a SignTime account.
An activation email will be sent to your email.

Click “Click here to activate your account!” in the account activation email to complete your account registration.

2. Enable Two-Factor Authentication

　You will be redirected to your account page where "Two-Factor Authentication" can be enabled.

3. Enter login password

　Enter your user account password to continue.

4. Launch Google Authenticator (authentication app)

　Launch Google Authenticator (authentication app) and scan QR code displayed on SignTime to start setup.

5. Enter the verification code

　Enter the 6-digit authentication code displayed in Google Authenticator in the “Verification codeVerification code” field of SignTime. Click the “Submit” button to complete authentication.

*If an access code has been set by the sender, the access code entry page will appear after the 6-digit authentication code is entered. Please enter the access code prepared by the sender of the document to continue with the signature process.

For signers with a SignTime account

1. If "Two-Factor Authentication" for user account is disabled

　Click “View＆Sign” in the signature request email to be redirected to the SignTime account page. Enable "Two-Factor Authentication" to continue the signature process.

2. If "Two-Factor Authentication" for user account is enabled

　Click “View＆Sign” in the signature request email and enter the 6-digit authentication code displayed in Google Authenticator to continue the signature process.

Disabling Two-Factor Authentication

　Once Two-Factor Authentication is enabled, you will be asked to log in using Two-Factor Authentication when logging in to SignTime. If you no longer need to log in with Two-Factor Authentication, you can disable it again by following the steps below.